Made with Love Free Shipping on Orders over 2000 EGP Custom Orders Welcome Made with Love Free Shipping on Orders over 2000 EGP Custom Orders Welcome Made with Love Free Shipping on Orders over 2000 EGP Custom Orders Welcome Free Shipping on Orders over 2000 EGP
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Frequently Asked Questions

Everything you need to know
What types of products do you make?

We specialize in handcrafted crochet bags and accessories. Our collection includes tote bags, crossbody bags, shoulder bags, and clutches — all made with love using either Kilim or Wool yarn. We also offer pet clothing (sweaters, bandanas, and tiny coats) and phone cases to keep your devices cozy and stylish.

What materials do you use?

We use two main types of yarn:

  • Kilim: A durable, flat-woven material perfect for sturdy bags that hold their shape.
  • Wool: Soft, warm, and cozy — ideal for bags, pet sweaters, and phone cases that feel extra special.

All our yarn is carefully sourced to ensure quality and sustainability.

How long does it take to make and ship my order?

Each piece is handmade to order, so please allow 10–15 business days for production and delivery. This includes both the time to craft your item and the shipping time within Egypt.

Do you offer free shipping?

Yes! We offer free shipping on all orders over EGP 2000.

Can I customize the color or size of an item?

Absolutely! If you love a design but want it in a different color or size, we'd be happy to create a custom piece just for you. Reach out to us on Instagram or email us at pushqo@gmail.com and we'll make it happen.

What is your return policy?

We accept returns only for items with a manufacturing defect. Returns must be made at the time of delivery while the shipping representative is still present. Once the representative leaves, the order is considered accepted and cannot be returned. If approved, return shipping fees apply.

How should I care for my crochet item?

Care instructions depend on the material:

  • Kilim: Spot clean with a damp cloth or take to a professional cleaner. Avoid harsh detergents and hot water.
  • Wool: Hand wash in cold water with a wool-safe detergent. Do not wring, twist, or tumble dry — gently squeeze out excess water and lay flat to dry.

For more details, check our Care Instructions page.

What payment methods do you accept?

We currently accept Cash on Delivery (COD) for all orders within Egypt. Your payment is collected when your order arrives at your doorstep — simple and secure.

Do you ship outside of Egypt?

Currently, we only ship within Egypt. We're working on expanding to international shipping — stay tuned for updates!

Where can I see more of your work?

You can follow us on Instagram and TikTok where we share new designs, behind-the-scenes, and customer photos. We'd love to see you there!

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